Terms & Conditions

The Terms & Conditions page outlines the legal agreement between you and Dekton Surfaces regarding the use of our website and the services we offer. This agreement sets forth the terms and conditions that govern your use of the website and the purchase of any products or services offered by Dekton Surfaces. It is important that you take the time to carefully read and understand these terms before using our website or making a purchase. By using our website or making a purchase, you agree to be bound by these terms.

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Our Terms

1.         CONTRACT

1.1       These Terms and Conditions shall regulate all sales of products ("the Goods") by Dekton Surfaces ("Dekton Surfaces") to the purchaser/client/buyer ('the Buyer"). The Contract shall comprise these Terms and Conditions along with any accompanying correspondence, letter, or Order Confirmation forms from Dekton Surfaces.

1.2       Orders placed by the Buyer shall be regarded as offers to purchase, and no contract shall be established until the order has been acknowledged in writing by Dekton Surfaces, subject to Dekton Surfaces Terms and Conditions detailed herein. Any terms and conditions within the Buyer's purchase order shall not be incorporated into the Contract unless explicitly agreed upon by Dekton Surfaces in writing. Verbal orders accepted by Dekton Surfaces shall be subject exclusively to these Terms and Conditions, to the exclusion of any other terms and conditions.

1.3       A quotation provided by Dekton Surfaces shall serve as an invitation to treat and shall remain valid for a maximum of 30 days. Any order from the Buyer based on the quotation shall be considered an offer to purchase, and no contract shall exist until accepted by Dekton Surfaces as detailed herein.

1.4       No alteration to these Terms and Conditions shall be valid unless documented and signed by or on behalf of both parties. Despite any alteration, these Terms and Conditions shall continue to apply except insofar as they are specifically excluded in writing by Dekton Surfaces. The Buyer acknowledges that no representations outside these Terms and Conditions have influenced them to enter into the Contract.

1.5       In case of conflict with any other communication, these Terms and Conditions shall take precedence.

1.6       These Terms and Conditions constitute the entire agreement between the parties and supersede all prior agreements or understandings between them.

1.7       A waiver of any provision must be in writing to be effective, and a waiver of any provision, or a failure or delay to exercise any right by Dekton Surfaces, shall not constitute a waiver of any subsequent breach of the same or any other provision, and shall not be construed as a waiver of any earlier default of a similar nature.

1.8       The provisions of these Terms and Conditions are severable, and if any one or more such provisions are judicially determined to be unenforceable in whole or in part, the remaining provisions shall nevertheless be binding on and enforceable by the parties hereto.


2.         PRICE

2.1       The Price is exclusive of any VAT or other taxes, fees, or charges which shall be paid by the Buyer unless Dekton Surfaces has specified otherwise in the Contract.

2.2       The Price of the Goods shall be Dekton Surfaces' quoted price, or the price explicitly agreed upon and confirmed in writing by Dekton Surfaces.

2.3       The timing of payment for the price shall be an essential aspect of the Contract.

2.4       The total amount payable concerning the Goods shall be determined by Dekton Surfaces in line with the Price, and if not feasible, by analogy therewith, based on fair and reasonable prices for labour, plant, and materials, along with an allowance for non-productive supervision, management, overheads, and profits.



3.1       Dekton Surfaces shall require a deposit of 50% of the Price for the Goods to be paid by the Buyer in advance of supply/delivery/installation/booking/ordering. This deposit is non-refundable and non-returnable.

3.2       Payment of the remaining balance shall be made on the day of installation/supply/delivery.

3.3       Payment of the full amount of each subsequent invoice shall be made by the Buyer within14 days of the date of each of Dekton Surfaces invoices.

3.4       Dekton Surfaces reserves the right to suspend the fulfilment of its obligations under the Contract should payment not be received in accordance with the Contract. Such suspension is likely to affect the overall time for performance of the Contract and will incur additional charges, which shall be recoverable from the Buyer as a debt. Dekton Surfaces shall not be liable in any way for any consequences, foreseeable or not, of delay so caused.

3.5       Without prejudice to any other right or remedy available to Dekton Surfaces, Dekton Surfaces reserves all rights to charge interest on the amount unpaid at 8% over the Bank of England base rate from time to time, calculated on a daily basis, from the date of the invoice until payment is received in full.

3.6       Should Dekton Surfaces incur any form of costs, internally or externally, in pursuing the Buyer for payment under and in connection with this Contract, then Dekton Surfaces shall invoice the Buyer for the full extent of those costs, together with a reasonable uplift for overheads and profits, and the Buyer shall pay the invoice within seven days of its date.


4.         TEMPLATE DAY

4.1       If Dekton Surfaces is responsible for producing templates, the Buyer agrees to the following:

4.1.1     to have all relevant units installed before the day specified by Dekton Surfaces, levelled and fixed in their final positions;

4.1.2     to ensure any range cooker is entirely installed in its final position;

4.1.3     to have old worktops, hob, sink, and taps de-installed and available on-site for Dekton Surfaces to collect in order to make accurate cuts;

4.1.4     in case the Buyer opts for an under-mounted sink, they must provide the accurate template for the sink, typically supplied by the manufacturer, on the day of templating. If Dekton Surfaces needs to create the sink template due to unavailability, a charge of £50 + VAT will be added to the final balance.

4.1.5     to have any extractor/cooker hood fitted in its final position to allow for the correct cut to be made on the worktop for the hob.

4.2       If worktop width measurements are absent from the supplied drawings, Dekton Surfaces will assume the Buyer's worktops are the standard 600mm deep. The Buyer is responsible for notifying Dekton Surfaces in writing as soon as possible if this is not the case, unless otherwise mentioned in the Contract.

4.3       The Buyer is also responsible for ensuring that the sinks and hob cuts leave at least 60mm front and back around the cut-out to provide adequate strength in the Goods.

4.4       The Buyer or their representative must be on-site to approve the template and confirm job details with the templater. If neither the Buyer nor their representative is present, Dekton Surfaces will make necessary assumptions to complete the job and will not be held liable if these assumptions do not meet the Buyer's satisfaction. If assumptions cannot be made, the installation or delivery will be delayed until details are confirmed by the Buyer.

4.5       If the area is not suitable or prepared for templating on the day specified by Dekton Surfaces, the Buyer must notify Dekton Surfaces in writing 48 hours before the day. Failure to provide such notice may result in a charge of £125 +VAT, and any losses incurred by Dekton Surfaces shall be payable by the Buyer, potentially causing delays to the Contract's performance.


5.1       Once the Buyer has agreed to this Contract and paid the deposit, changes cannot be made without incurring additional costs and delays.

5.2       Any requirements differing from those detailed herein and clearly specified inwriting as included in the Price will be considered a change and shall be paid for by the Buyer in addition to the Price. Any deviation from the assumptions contained herein and the agreement made at the time of the Contract may cause additional cost and delay, and Dekton Surfaces reserves the right to immediately suspend performance of its obligations hereunder, pending satisfactory resolution of any issues arising.

5.3       If the Buyer wishes to make any changes to the Contract or the Goods, they must notify Dekton Surfaces in writing as soon as possible. Dekton Surfaces will notify the Buyer in writing of the change and the price, and full payment must be received by Dekton Surfaces before delivery/installation.

5.4       If Dekton Surfaces notices any change, discrepancy, or divergence from the Buyer's drawings or sketches provided to Dekton Surfaces, and what is subsequently required on delivery/installation, the Buyer shall pay any additional costs and charges that Dekton Surfaces  may invoice.

5.5       Dekton Surfaces reserves the right to engage others to carry out work on its behalf.

5.6       The Buyer shall not ask anyone working on behalf of Dekton Surfaces to do any work, nor engage any such person or company, nor procure work from such person or company, without prior written agreement from Dekton Surfaces. In such cases, Dekton Surfaces reserves the right to charge the Buyer a fee for approaching and/or engaging such person or company.

5.7       Any delivery or installation date or period given is an estimate only, and Dekton Surfaces will not be liable for any delay in delivery of the Goods caused by any delay in delivery by any manufacturer or supplier to Dekton Surfaces r for any other cause outside the control of Dekton Surfaces.

5.8       Dekton Surfaces is responsible for delivery only to the kerbside. Transportation from the kerbside onto, into, and through the Buyer's premises shall be entirely at the Buyer's risk and arrangements.

5.9       Dekton Surfaces is required to carry out work associated with the Goods under relevant Health and Safety legislation, and safety footwear will necessarily be worn on the Buyer's premises.

5.10      When Dekton Surfaces is delivering only, the Buyer is responsible for unloading and storage of the Goods upon delivery to the kerbside at the specified site. If, due to the Buyer's default, delivery cannot be effected, without prejudice to any other right or remedy available to Dekton Surfaces, the Buyer shall pay any costs incurred by Dekton Surfaces.

5.11      The Buyer undertakes to Dekton Surfaces:

5.11.1    to be present at the property for delivery and installation between 08:00 am and 4:30 pm, Monday to Friday on the dates notified by Dekton Surfaces. If not present, Dekton Surfaces cannot beheld liable for any consequences, foreseeable or otherwise.

5.11.2    to ensure that no plumbers, electricians, or other tradesmen are on-site or working on the day of installation. If this is found to be the case and these tradesmen hold up Dekton Surfaces, then Dekton Surfaces will invoice the buyer for the time spent on-site waiting for the buyer's tradesmen to finish.

5.11.3    to ensure suitable parking is available for Dekton Surfaces to effect delivery to the kerbside or installation.

5.11.4    to provide suitable, safe, and reasonable access from the point of delivery to the point of installation, and around the area for installation, to enable Dekton Surfaces to hand transport the Goods in question.

5.11.5    to ensure that the passage from the point of delivery to the point of installation involves no stairs. If, upon delivery or installation, it is not practical or reasonably safe for Dekton Surfaces to transport materials or goods to and from the point of installation, the installation will not be undertaken.

5.11.6    to remove all items from the area of installation and access to the point of installation prior to the notified installation date. Dekton Surfaces reserves the right to charge extra to clear areas or deviate from reasonable access to the point of installation.

5.11.7    to provide reasonable and suitable private space within the property for cutting the Goods as needed, with suitable and reasonable access to and from.

5.11.8    to provide Dekton Surfaces with normal amenities such as electricity, water, and toilet facilities as required to carry out daily work.

5.11.9   to stay away from the point of delivery and installation and the areas around as requested by Dekton Surfaces during the performance of the Contract. Handling, transporting, and installation of the Goods can be dangerous, and Dekton Surfaces cannot be held liable for any injury, loss, or damage caused when the Buyer, or anyone or anything the Buyer is responsible for, is present at or near the point of delivery or installation.

5.11.10  For the period of the installation and prior to commencement, the Buyer shall ensure that adequate insurance policies are taken out and maintained to cover the Buyer's liabilities under this Contract and suitable to cover Dekton Surfaces working on the Buyer's property at no cost to Dekton Surfaces. Further, the Buyer shall insure against any loss or damage caused to any existing structures and any contents therein or attached thereto, and to the Goods and all unfixed goods and materials delivered to, placed on or adjacent to the Goods and Dekton Surfaces' installation.

5.12      In certain circumstances, limited cutting on-site at the Buyer's premises is undertaken. In such cases, Dekton Surfaces shall make reasonable efforts to keep the Buyer's property and premises as safe and clean as possible, but the Buyer is aware that some noise, dust, and disturbance are unavoidable.

5.13      The Buyer is solely responsible for checking and ensuring that its units and premises are suitable for supporting and holding the Goods safely in place. Dekton Surfaces shall not be held liable in any way for any damage resulting from the weight of the Goods.

5.14      Dekton Surfaces is not qualified or in a position to remove or install any gas, electric, or plumbing installations or appliances and bears no responsibility whatsoever in relation to any of the foregoing unless it is otherwise stated in the Contract.

5.15      Any failure to comply with any of the above is a breach of contract. The consequences of such a breach may include the Buyer reimbursing Dekton Surfaces for any damage or loss incurred or likely to be incurred, immediate suspension of the performance of the Contract by Dekton Surfaces, additional charges payable by the Buyer, delays to the progress of the Contract, or termination of the Contract.


6.         THE GOODS

6.1       The Buyer acknowledges that the Goods are natural stone, which inherently varies in appearance and texture. No two pieces of natural stone are identical, and natural variation is a characteristic, not a flaw. Dekton Surfaces will make reasonable efforts to provide Goods closely resembling any samples or illustrations shown, but cannot guarantee any specific appearance, texture, pattern, colour, or quality.

6.2       The Buyer understands that the Goods are natural stone and their appearance will change as the product dries and adjusts to the local atmospheric conditions where it is placed and used.

6.3       Dekton Surfaces will aim to provide joints with a width no greater than 2mm and use jointing compound to colour match the Goods as closely as reasonably possible. Some Goods may show joints more prominently than others, and Dekton Surfaces will not be held responsible for issues raised by the Buyer in this regard.

6.4       Dekton Surfaces reserves the right to add joints to surfaces including worktops when necessary for safely transporting the Goods into and around the installation area.

6.5       The Buyer is entirely responsible for the maintenance, cleaning, and use of the natural stone. Dekton Surfaces agrees to provide and install the Goods but expressly does not agree to provide any advice or assistance with the Buyer's subsequent use of the stone.

6.6       The Buyer acknowledges Dekton Surfaces' statement that all natural stone is porous and may consider sealing the Goods with a suitable product. Such action is entirely at the Buyer's discretion and risk, and Dekton Surfaces accepts no liability whatsoever for the Buyer's failure to seal, improper sealing, use of products on the Goods, failure to maintain the Goods or anything the Buyer or anyone else does or does not do with or to the Goods after delivery/installation.

6.7       The above applies equally when Dekton Surfaces provides products as part of the Goods.

6.8       If the Buyer notifies Dekton Surfaces in writing within 24 hours of delivery/installation of the Goods that they are defective or unsatisfactory in any way or that there is any other matter of dissatisfaction with the Contract, Dekton Surfaces will inspect the Goods and investigate the dissatisfaction as soon as possible. The Buyer is not to tamper with the cause of complaint or the Goods before Dekton Surfaces can inspect the Goods.

6.9       At its sole discretion, Dekton Surfaces may choose to repair, replace, or partially refund the Buyer in the event it agrees that there is an issue, as it deems appropriate in the circumstances.

6.10      Dekton Surfaces will not be liable hereunder in any way if, upon testing or examining the allegedly defective goods by Dekton Surfaces, the alleged defect appears to have been caused by the Buyer's misuse, neglect, improper installation, any cause beyond the intended use of the product, or by accident, fire, or other hazards.

6.11      Except as otherwise stated herein, Dekton Surfaces shall have no liability to the Buyer for any consequential loss arising out of or in connection with the provision of any Goods pursuant to this Contract, and the total liability of Dekton Surfaces for any other loss arising under this Contract shall not exceed 10% of the total Price payable by the Buyer for the Goods under this Contract.

6.12      Dekton Surfaces shall not be liable for anything done or not done by itself, its employees, or those engaged by it, and to the extent any liability might otherwise arise, its liability is limited to 10% of the Price.

6.13     Dekton Surfaces and the Buyer agree that the installation of the Goods can be noisy and messy, and Dekton Surfaces shall not be liable to the Buyer for any inconvenience, stress, or discomfort arising in connection therewith.

6.14      When Dekton Surfaces has notified the Buyer that the Goods are ready for delivery, the Buyer shall take delivery or arrange for storage. If the Buyer does not take delivery or arrange for storage within 7 days of notification, Dekton Surfaces shall be entitled to invoice and be paid for the Goods as though they had been duly delivered, and Dekton Surfaces may arrange storage on the Buyer's behalf with all charges for transportation, packing, storage, insurance, and demurrage payable by the Buyer.

6.15      When it is required for Dekton Surfaces to store the Buyer's own property for limited purposes, Dekton Surfaces undertakes to return such property to the Buyer upon demand and in the same condition it arrived at Dekton Surfaces' premises.



7.1       Not withstanding delivery and the passing of risk in the Goods, or any other provision of these Terms and Conditions, the title to and the property in the Goods shall not pass to the Buyer until Dekton Surfaces has received in cleared funds, payment in full of all invoices raised against the Buyer, including but not limited to the Price of the Goods, and all other goods to be sold by Dekton Surfaces to the Buyer for which payment is then due.

7.2       Until title to, and the property in, Goods passes to the Buyer, the Buyer shall not pledge the Goods or documents of title thereto or allow any lien to arise thereon. The Buyer shall keep the Goods separate and identified as the property of Dekton Surfaces, properly stored, protected, and insured.

7.3       Until title to and the property in the Goods passes to the Buyer, Dekton Surfaces, without prejudice to any other right or remedy available to it, shall been titled at any time to require the Buyer to deliver up the Goods to Dekton Surfaces and, if the Buyer fails to do so forthwith, to enter upon any premises of the Buyer or any third party where the Goods are stored and repossess the Goods.

7.4       Risk of loss or of damage to the Goods shall pass to the Buyer:

7.4.1     In the case of Goods for collection from Dekton Surfaces' premises, 3 days after the time when Dekton Surfaces notifies the Buyer that the Goods are available for collection; or

7.4.2     In the case of Goods to be delivered otherwise than at Dekton Surfaces' premises or if the Buyer fails to take delivery of the Goods, at the time of delivery by Dekton Surfaces.


8.         FORCE MAJEURE

Dekton Surfaces shall not be liable for non-performance or delay in performance or for any loss or damage to the goods due to act of God, war, riot, embargo, labour dispute, civil commotion, fire, theft, shortage of labouror materials, confiscation, delays in delivery or services of manufacturers, suppliers and sub-contractors, prohibition of import of export, or any other unforeseen event (whether or not similar in nature to those specified) outside its reasonable control.



9.1       Should the Buyer fail in any way to perform or honour its obligations hereunder in full compliance with this Contract, it shall immediately be liable to Dekton Surfaces for any loss, expense and/or damage which Dekton Surfaces may incur. The Buyer shall also be liable to Dekton Surfaces for any consequential loss arising out of or in connection with any default by the Buyer, and the total liability of the Buyer for any loss of Dekton Surfaces arising under or in connection with this Contract shall be unlimited.

9.2       Dekton Surfaces reserves the right to determine the Contract for any reason and at any time upon giving notice in writing to the Buyer, provided always that Dekton Surfaces shall not be liable for any direct or indirect costs, loss, damage, or consequential loss howsoever arising.

9.3       Without prejudice to any other rights or remedies which Dekton Surfaces might possess, Dekton Surfaces shall be entitled to immediately determine the Contract in the event that:

9.3.1     The Buyer fails to properly perform, carry out and/or complete the Contract in any way; or

9.3.2     The Buyer takes any action, or fails to take any action, which would lead Dekton Surfaces to reasonably believe that there was a risk of the Buyer being or becoming insolvent; or

9.3.3     If in the opinion of Dekton Surfaces, the Buyer is guilty of gross misconduct or fails to comply with the provisions of this Contract in any way.

9.4       In the event of the Buyer determining or cancelling the Contract at any stage, the Buyer will reimburse Dekton Surfaces  all reasonable costs, damages, loss, and expense incurred or likely to be incurred.

9.5       Should the Buyer cancel any order for Goods more than 48 hours prior to delivery and installation, the Buyer shall pay a cancellation charge equivalent to 20% of the Price of the Goods and also reimburse Dekton Surfaces all costs incurred by Dekton Surfaces  to any third party in relation to that order. This would typically incur transportation, storage, and administration costs as well as losses stemming from the failure to fulfil the Contract, including but not limited to loss of profit and recovery. For any cancellation within the 48-hourperiod prior to delivery/installation, the Buyer shall pay the full Price for the Goods and any other associated losses, damages, and costs.

9.6       Any materials restocked by Dekton Surfaces must be in the same condition as when delivered by Dekton Surfaces  and will be subject to a 20% restocking fee.

9.7       An order for special non-standard goods other than those held in stock by Dekton Surfaces at the date of the Buyer's order or may not be cancelled once an order has been accepted by Dekton Surfaces. Any order for goods cut to the Buyer's specification, including materials held in stock, cannot be cancelled once the goods have been cut.

9.8       In the event of determination or cancellation, Dekton Surfaces may render an invoice for the full balance of the Price and all costs, losses, and damages incurred in relation thereto, and all sums invoiced to the Buyer will be due for payment immediately.


10.       WARRANTIES

There are no warranties, conditions, guarantees or representations whether express or implied by statute or otherwise,

orally in writing, except as provided herein.


11.       LAW

The law governing this Contract shall be the law of England. In case of disputes, either party may refer to adjudication under the Scheme for Construction Contracts (England and Wales) Regulations 1998. The adjudicator, if not agreed upon, will be appointed by the Royal Institution of Chartered Surveyors. The Buyer covers adjudicator's fees and expenses.

By using this website, you agree to the following terms and conditions. If you do not agree to these terms, please do not use this website.

Use of the Website. The content on this website is for informational purposes only and is subject to change without notice. The website www.dektonsurfaces.co.uk does not guarantee the accuracy, completeness, or reliability of the information on this website and shall not be liable for any errors, omissions, or inaccuracies in the content.

Intellectual Property. All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Dekton Surfaces or its licensors and is protected by copyright and other intellectual property laws. You may not use or reproduce any content on this website without the express written consent of Dekton Surfaces.

Limitation of Liability. Dekton Surfaces shall not be liable for any damages or injury, including but not limited to special or consequential damages, arising out of or in connection with the use of this website or the content on this website.

Linking to this Website. You may link to this website, but only with the prior written consent of Dekton Surfaces. You may not frame this website or use any of its content in a manner that may be harmful or offensive to Dekton Surfaces.

Governing Law. These terms shall be governed by and construed in accordance with the laws of the United Kingdom.

Changes to the Website Terms. Dekton Surfaces reserves the right to change these website terms at any time. Your continued use of this website following the posting of any changes constitutes your acceptance of the new terms.

These website terms represent the entire agreement between you and Dekton Surfaces with respect to your use of this website. If any provision of these terms is found to be invalid, the remaining provisions shall remain in full force and effect.

Contact Us. If you have any questions about these terms or the website, please contact us at marketing@dektonsurfaces.co.uk