Keeping Your Data Safe

Privacy Policy

Rock Revelations (London) Ltd have created this Privacy Policy which sets out how we use the information gathered online and offline is used. We may make changes or updates to this Privacy Policy from time to time, including as part of the new EU GDPR law. New versions of this policy will be made available on this page.

GDPR - New EU Law

To comply with the new EU Law for GDPR Data Protection, we have updated our Privacy Policy and Terms and Conditions. We require you to read these documents and agree to the use of your data. Our GDPR Policy covers all the areas in the Privacy Policy but in more detail.



who is responsible for your data

Our Privacy Policy applies to the personal data that Rock Revelations (London) Ltd collects and uses. We believe in 100% transparency so you will find below all the information regarding privacy.

what personal data do we collect?

When using the term “personal data” in our Privacy Policy, we mean information that relates to you and allows us to identify you, either directly or in combination with other information that we may hold.We collect personal data from you when you use our website, services or contact us.

We may collect and process the following categories of information about you:Your name and surname and your contact details
(email address, telephone number and postal address)

When you use our Sample Request or Quotation Request forms on our website

When you complete a contact form requesting more information about us or our services

The communications you exchange with us (for example, your emails, letters or calls

When you contact us or you are contacted by us

Your posts and messages on social media directed to Rock Revelations (London) Ltd

When you interact with us on social media

Your feedback when you reply to our requests for feedback

Call Recording: All our phone calls are recorded for training and quality purposes. This is mainly used in case we need to refer back to find out project information such as cut out type, address, job confirmation. This data is only managed by Administrators.

How we use your data

Quotation & Enquiry Forms. When a visitor fills out a form on our website, we will use this information to provide a quotation or to post out a sample out.  We keep a digital copy of your enquiry which contains the data you entered in on our website.

Your full name = Required so we can address you correctly
Your phone number = Required so we can call you to discuss your quotation
Your email address = Required so we can email your quotation to you or email you for more information about your project.Y
our postcode = Required. Your demographic information is required to check if we cover your area and also calculate fuel and travel costs.

To communicate with you. We use the contact details that you have provided so we can communicate with you with project updates, meeting confirmations, chasing payments and more. These communications (personal email and sms) are not used for marketing purposes.

To improve your customer experience. We use your data to tailor our services to your needs and preferences to provide you with the best possible customer service and product solutions. We may obtain information on how you found us, which services you searched for in order to understand your preferences and also gain insight.

To inform you about news and offers. At the moment we do not carry out any email marketing, but we may in the future. If you are happy to receive marketing communications, we will provide you with news or offers that may be of interest.

Please note that we do not share your contact details and other personal data with other companies for marketing purposes.

If you do not want to receive marketing communications from us can also choose to opt out from receiving marketing communications at any time, by clicking on the relevant unsubscribe link at the bottom of any marketing related email you may receive from us. No data is passed to 3rd parties. No social platforms are connected to any profile.

Security of Personal Data

Your data is stored on 4 secure environment platforms. These are encrypted along with username and password protected.

Quotes & Invoices. Your data such as full name, address, postcode, phone, email is stored on an offline networked database and is accessed by 4 members of staff. Each computer that connects to this database is password protected and each user has a further password to access the database.

Accounts. Your data such as full name, address, postcode, is stored on an offline computer and is accessed by 3 members of our accounts team. They are trained and aware of the privacy and protection of data. Each machine that connects to the accounts database by machine is password protected and same for the cloud services which requires additional passwords to gain access. The cloud element to this account system is provided by Sage which carry out their own GDPR and Privacy Policies.

Project Tracking. We use an encrypted password protected online system to track projects. Project information gets transmitted by e-mail to the templators and fitters. Such information includes your full name, address, phone number so they can contact you with their ETA for your project job.

Call Recording. Recorded phone calls are stored on 3rd party servers with restricted access only for Administrators and the 3rd party engineers.

All paperwork that gets printed gets either filed away along with the templating paperwork or destroyed if no longer needed.

Cookies & Tracking

At this moment in time, we do not use any cookies on our website. In future we may use Google Analytic tracking cookies which track your location, device, screen size, and how long you stayed on the website. This helps us to improve your website.

Storing Data

As mentioned in #Item 8 – your data is stored on 3 platforms which allow different departments the ability to use your information for accounts purposes, project fabrication/delivery, or quoting and invoicing.

Our Privacy Promise

We want you to rest assured that your data is always respected as it represents who you are. We will never sell or pass your data to third parties and only will use the information you provide to us, safely, securely and only to communicate with you about our projects and services.

Data Access

Your data is only accessed by the departments that require your data to carry out the fulfilment of services provided. Accounts Department use your data to track payments made and outstanding. Admin Department use your data to track projects, raise quotes and invoices and other documents.

Data Request

You can request a copy of the data that we hold at any time. Please email your request to info@dektonsurfaces.co.uk. We will action this within 24 hours, which gives us time to collage, and provide the information in a secure encrypted password protected zip file which can be transmitted or posted to you at no cost.

Data Deletion

You have the right to request a full deletion of your data that we hold. Please send your request to info@dektonsurfaces.co.uk and we will action your request with no cost involved. We will do this within 24 hours of your notice. This gives us the time to full remove all traces of your details.

Policy Amendments

We may make changes or updates to this Privacy Policy from time to time, including as part of the new EU GDPR law. New versions of this policy will be made available on this page.

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