Answers to Dekton Questions

FAQ's

Ordering new kitchen worktops can be a new experience for some. Perhaps you may have questions such as what happens during an installation, who disconnects my appliances and others. Please read below to find out answers to the common questions. If you need the answer for any other query please do get in touch!

How do i get a quotations?

Visit https://www.dektonsurfaces.co.uk/get-your-quotation where you will be able to submit a plan along with your enquiry. You can also give our friendly team a call, or email your plans and measurements across.

What are your turn around times?

Our Privacy PolicWe aim to install worktops 7-10 working days from templating. We will always arrange template and installation dates in email/phone prior to attending site.
y applies to the personal data that Rock Revelations (London) Ltd collects and uses.

who templates my worktops?

We have a dedicated templating team that will attend site to measure your existing work surfaces. Our templating teams will either use laser tools to measure accurately the surfaces that you require, or carry out a manual template using Correx sheeting.

Who installs my new worktops?

We have a team of qualified stone masons that will install your worktops. Our worktop installation team have the relevant CSCS qualifications to attend all types of sites.

Can I See A Sample of My Material

Yes. We advise you to obtain from us a sample showing your material. Samples are a guide on how your worktop will look like. Please note, however, that your sample only reflects an overall style of the material. Specs and veins that appear on the sample may be minimal in other samples of the same colour and on the slab veins and specs will be spread throughout. We advise you to visit our Showroom or Fabrication Centre to view the material. Will my worktop colour be different to the sample I received? Because slabs come from different batches, there may at times be minimal differences between slabs and samples. More than likely worktops will be the same colour as your sample.

Do you connect my appliances?

No, we do not remove or connect any appliances. You will have to arrange with a certified GAS plumber or Electrician to carry out any work prior to our installation. We may at times put into position taps and seal around the base, but we will not connect any pipework.

What are your payment options?

For retail projects we have a payment policy of 50% deposit which guarantees the material order and templating booking. This needs to paid before a job can be booked in. For commercial and trade account holders, payment terms will be tailored to the best possible way. All accounts are subject to T&C’s and are 30 days.

Extra charges

Ordering Material. We only keep a selection of slabs at our Fabrication Centre. We order the right amount for your worktop project. We advise that you see a sample of the material before you order. If you decide to change your mind there would be a re-stocking charge to send the slab back.

Template Charge. We understand that kitchen installations can sometimes go beyond the deadline for your project. At Dekton Surfaces, we are very flexible and require a minimum of 24 hours should you wish to reschedule your template slot. If we turn up to site and the base units are not ready for templating then we will have to abort and there will be a charge for this.

Installation Charge. Similar to above, if we attend site and we find that the base units have been moved or any other amendments such as decorators, trades and large hire machinery are present – all of which making it not possible for us to access and install, then we will have to abort and reschedule a return visit. More than likely we work around trades at a site, but please contact us to let us know.

Need A Dekton Quotation?

Get Your Dekton Quote - Upload Your Plans

You can upload your plans, drawings, or measurements on our website and our team will be in contact with your quotation

SUBMIT PLANS ONLINE
Dekton Surfaces - Submit Plans Online for a Dekton Quotation